Some of the time spend with owner/managers and heads of department can be very flexible and work around rostering and service periods. There will (package dependent) need to be a session with the front of house team outside of service hours sometime during the week. Typically, we recommend this earlier in the day before service begins, or perhaps on a day the venue isn’t trading.

To implement the strategies, you’ll need to make the decision-makers from the kitchen and bar available for an hour or so each – not at the same time.

The sessions with owner/managers are usually more involved and need to be 2-3 hours, when they’re available.

The group training with the front of house staff usually takes about 3-4 hours and needs to be done when as many of them as possible are present.

If you’re an owner/operator who is involved in the day-to-day activities of the venue, then yes.
If you are not involved in daily activities but are a more silent shareholder or director, then no. The strategy will still need your endorsement to all the staff for their co-operation, but it only necessitates the decision-makers for each department and the customer-facing staff.

The primary focus of the strategies are to significantly raise the spend per head – so tracking this can be done daily from the POS reports. There’ll need to be enough of a period go by before you can confidently assess that the higher spend per head is now stable and growing rather than a temporary spike just after the training.

The ripple effect of the results, repeat custom, quality of reviews, interactivity between departments, reduced staff turnover etc are more difficult to quantify, but we’re confident you’ll notice them.

Results happen once the strategy is actually being initiated by the staff. If (package dependent) that’s immediately, then yes, you should see results within the first few days. If the staff take a bit longer to start to feel comfortable using the techniques, then results will reveal themselves at the rate they are adopted by the staff.

Whilst the offer is not a ‘money-back-guarantee’, we are confident enough in the program that if you are genuinely not getting any results, we will come back to the venue at our expense and discuss the reasons and how they can be addressed together.

If, upon first attending the venue, we deem that there is little room in the current operation for this strategy, we will be honest about that with you upfront and not waste anyone’s time or money. At that point no costs will be incurred from you.

An example of this might be a huge events centre that only serves set banquet menus with hundreds of staff or a coffee cart with a single operator.

If you experience staff turnover and the new staff have not been through the program, one of two options are available for you:

1. If you and your team really embraced the program, took a lot of notes, kept the resource material and are confident you can impart the vision to the new staff, then that’s a great position to be in.

2. If you would like to book a ‘refresher’ course for new staff or to keep the energy high a few months down the track, we offer than service as a single-day refresher course for $2K. Please get in touch for more details.

If you experience staff turnover and the new staff have not been through the program, one of two options are available for you:

1. If you and your team really embraced the program, took a lot of notes, kept the resource material and are confident you can impart the vision to the new staff, then that’s a great position to be in.

2. If you would like to book a ‘refresher’ course for new staff or to keep the energy high a few months down the track, we offer than service as a single-day refresher course for $2K. Please get in touch for more details.

As market conditions change the packages on offer will evolve to reflect what’s needed most in the industry.

Besides the packages currently on this website, we have previously engaged clients on an ongoing retainer basis, to provide our experience to assist them with whatever necessary.

Branding, interior design, sound design and full FF&E services are examples of what we have previously provided clients. Examples can be provided on request.

Any engagement outside our specified packages is always on a case by case basis.

Whilst not financial advice (please speak to an registered tax agent for full details), we believe the service is a legitimate tax deduction as it states in this link.

”One of the recognised keys to business success is having knowledgeable, efficient and well-trained staff. But it is not always possible (or is indeed rare) to have potential staff walk in off the street who are a 100% perfect fit. People employed at any business will naturally benefit, to a lesser or greater degree, from relevant training.
The good news for employers is that the costs of much of this training — course fees, some travel costs and so on — can be deductible to the business. The essential thing to not overlook with this however is that providing training can also incur a fringe benefits tax (FBT) liability.”
- Insight Accounting